WebsOnlineStore – Returns & Refunds Policy

Last updated: 18 October 2026

At WebsOnlineStore, we want every customer to be happy with their purchase. We understand that sometimes an item may not be suitable, so we aim to make our returns process as simple and straightforward as possible.

1. Our 30-Day Returns Policy

We offer customers a 30-day returns period from the date their order is delivered.

If you change your mind or are not completely satisfied with your purchase, you can request a return within 30 days of receiving your order.

For change-of-mind returns, items should be:

• Unused and in their original condition.
• Complete with all accessories and parts.
• Returned with their original packaging where reasonably possible.
• Accompanied by proof of purchase or an order number.

Our voluntary 30-day returns offer is provided in addition to your statutory consumer rights.

2. How to Request a Return

To arrange a return, please contact us at:

Email: contact@websonlinestore.com

Please include:

• Your order number.
• Your name.
• The product you wish to return.
• The reason for your return.

We will provide instructions on how to return your item.

Please contact us before sending an item back so we can arrange the appropriate return method.

3. Free Return Postage

At WebsOnlineStore, we aim to make returns affordable and convenient.

We cover reasonable return postage costs for eligible returns, including change-of-mind returns made under our 30-day returns policy.

Please contact us before returning your item so we can provide return instructions and arrange an appropriate return method.

If you choose to use a more expensive return service without prior agreement, we may not reimburse the additional cost beyond reasonable standard return postage.

4. Damaged, Faulty or Incorrect Items

If you receive an item that is damaged, faulty, defective or different from what you ordered, please contact us at:

contact@websonlinestore.com

Please provide your order number and a description of the problem. Photographs may help us resolve the issue more quickly, but they are not a condition of exercising your statutory rights.

Depending on the circumstances and your legal rights, we will arrange an appropriate solution, which may include:

• A replacement.
• A repair, where appropriate.
• A full or partial refund.

WebsOnlineStore will cover reasonable return postage costs where an item is faulty, damaged or incorrect.

There is no requirement to report faulty goods within 48 hours. Your statutory rights remain protected regardless of when a fault is reported, subject to applicable law.

5. Refunds

Once your return has been received and checked, we will process any refund due to your original payment method.

For statutory cancellations, refunds will be made without undue delay and no later than 14 days after we receive the returned goods or evidence that they have been sent back, whichever is earlier.

Where required by law, we will also refund the original standard delivery charge paid for the order.

For returns under our additional voluntary 30-day policy, we aim to process refunds promptly after receiving and checking the returned items.

Once a refund has been issued, the time it takes to appear in your account may depend on your bank or payment provider.

6. Exchanges

If you would like to exchange an item, please contact us at:

contact@websonlinestore.com

Exchanges are subject to product availability.

If an exchange is not possible, we may offer a refund in accordance with this policy and your statutory rights.

7. Items That Cannot Be Returned

Certain items may be excluded from our voluntary change-of-mind returns offer where appropriate.

These may include:

• Items that have been used, damaged or altered by the customer.
• Products that are incomplete or missing essential parts.
• Sealed goods that are unsuitable for return for health protection or hygiene reasons, where the seal has been broken after delivery.

These exclusions do not affect your statutory rights, including your rights relating to faulty, damaged or incorrectly described goods.

8. Your Statutory Right to Cancel

Under the Consumer Contracts Regulations 2013, customers purchasing most goods online have the right to cancel their order within 14 days of receiving the goods, without giving a reason.

After notifying us of cancellation, you normally have a further 14 days to return the goods.

We offer an additional voluntary 30-day returns period to give customers more flexibility.

Our voluntary returns policy does not replace or restrict your statutory cancellation rights.

For statutory cancellations, customers may inspect goods as they would reasonably be permitted to do in a shop. Any deduction for diminished value will only be made where permitted by law.

9. Your Rights Under the Consumer Rights Act 2015

All products sold by WebsOnlineStore must meet the standards required by UK consumer law.

This includes being:

• Of satisfactory quality.
• Fit for their intended purpose.
• As described.

If a product is faulty or does not meet these standards, you may be entitled to a repair, replacement or refund.

In particular, the Consumer Rights Act 2015 generally provides a 30-day short-term right to reject faulty goods, subject to applicable conditions and exceptions.

Your statutory rights may continue beyond this period.

Nothing in this Returns & Refunds Policy limits or removes your rights under UK consumer protection legislation.

10. Contact Us

If you have any questions about returning an item, requesting a refund or reporting a problem with your order, please contact us.

WebsOnlineStore
Email: contact@websonlinestore.com

We aim to respond to customer enquiries as quickly as reasonably possible.