Shipping policy

WebsOnlineStore

Last updated: 31 January 2026

1. About Us

WebsOnlineStore is a trading name of Steve Webster.

If you need to contact us about a return, please email:
contact@websonlinestore.com 

2. Your Right to Cancel (Non-Personalised Items)

You have the legal right to cancel your order within 14 days of receiving your items, without giving a reason.

After cancelling, you have a further 14 days to return the item(s) to us.

3. Conditions for Returns

To be eligible for a return:
• Items must be unused, unworn, and in original packaging
• Items must be returned in a resaleable condition
• Proof of purchase may be required

We reserve the right to refuse returns that do not meet these conditions.

4. Personalised & Custom-Made Items

Personalised or custom-made products (including custom T-shirts, printed items, or uploaded designs) are non-refundable, unless:
• The item is faulty, or
• The item does not match the order placed

This is in line with UK consumer law.

5. Faulty or Incorrect Items

If your item is:
• Faulty
• Damaged
• Incorrect

Please contact us within 48 hours of delivery and include:
• Your order number
• A description of the issue
• Clear photos where possible

We will offer a replacement, repair, or refund, depending on the situation.

6. Return Postage Costs

• Return postage is the responsibility of the customer unless the item is faulty or incorrect
• Original delivery charges are non-refundable (unless the item is faulty)

We recommend using a tracked service, as we are not responsible for items lost in transit.

7. Refunds

Once we receive and inspect the returned item:
• Refunds will be issued to the original payment method
• Refunds are processed within 14 days

If approved, you will receive confirmation by email.

8. Exchanges

If you would like to exchange an item, please contact us first. Exchanges are subject to stock availability.

9. How to Start a Return

To begin a return, please email:
 contact@websonlinestore.com 

Include:
• Order number
• Item(s) you wish to return
• Reason for return

We will provide return instructions.


10. Your Statutory Rights

This policy does not affect your statutory rights under UK consumer law