Terms of service

WebsOnlineStore – Terms & Conditions

Last updated: 18 October 2026

Welcome to WebsOnlineStore. These Terms & Conditions explain how our online shop operates and the terms that apply when purchasing products from us.

By placing an order, you agree to these terms. Nothing in these terms affects your statutory consumer rights.

1. About WebsOnlineStore

WebsOnlineStore is a UK-based online business operated by Steven Webster as a sole trader.

We specialise in children's toys, educational resources, arts and crafts, sensory toys, baby and toddler products, and gifts.

For enquiries, please contact:

Email: contact@websonlinestore.com

2. Products and Descriptions

We aim to provide accurate product descriptions, photographs, prices and availability information.

Please note:

  • Product colours may vary slightly depending on your screen.
  • Packaging may differ from the images displayed.
  • Product availability may change.
  • Age recommendations and safety warnings should always be followed.

We reserve the right to correct errors in product descriptions or pricing.

3. Orders and Acceptance

When you place an order, you will receive an order confirmation.

An order confirmation acknowledges receipt of your order but does not necessarily mean it has been accepted.

We may be unable to fulfil an order because of stock availability, an obvious pricing error or another legitimate reason.

If we cannot fulfil an order and payment has been taken, we will arrange a refund.

4. Prices and Payments

All prices are displayed in British Pounds Sterling (£ GBP).

WebsOnlineStore is not VAT registered, and we do not add VAT to our selling prices.

Delivery charges are displayed during checkout before payment.

Payment must be completed using one of the payment methods available at checkout.

We use secure payment providers to process transactions.

5. Shipping and Delivery

WebsOnlineStore currently delivers within the United Kingdom only.

Our standard delivery charges are:

  • Orders under £30: £3.99
  • Orders of £30 or more: FREE standard delivery

We normally aim to dispatch orders on the same working day, where possible.

Actual dispatch depends on order timing and courier collection.

Delivery times vary depending on the courier and service selected.

If your parcel is delayed, missing or damaged, please contact us so we can investigate and resolve the issue.

Nothing in these terms removes your statutory rights concerning delivery.

Please refer to our Shipping Policy for further information.

6. Returns and Refunds

We offer FREE returns for eligible orders, including when customers change their minds.

For most online purchases, customers have 14 days after receiving their goods to notify us that they wish to cancel.

Customers then have another 14 days to return the goods.

WebsOnlineStore covers reasonable return postage costs. Please contact us first so we can arrange or approve the return method.

Where a statutory cancellation right applies, customers may inspect goods as they would in a shop. A lawful deduction may be made if excessive handling reduces the item's value.

Refunds are processed in accordance with UK consumer law and our Returns & Refunds Policy.

7. Faulty, Damaged or Incorrect Products

If you receive a faulty, damaged or incorrect product, please contact us.

We may ask for your order number, a description of the issue and photographs where available.

We will arrange an appropriate remedy in accordance with your statutory rights.

There is no 48-hour reporting deadline restricting your legal rights.

WebsOnlineStore covers reasonable return postage costs for faulty, damaged or incorrect products.

8. Product Safety

We aim to provide products suitable for their intended age groups.

Customers should always follow product instructions, age recommendations and safety warnings.

Adult supervision should be provided where recommended.

9. Intellectual Property

Website content, including our original branding, text, images and designs, is protected by applicable intellectual property laws.

Third-party trademarks, characters and licensed product images remain the property of their respective owners.

You must not reproduce our original content without permission or another lawful basis.

10. Website Availability

We aim to keep WebsOnlineStore accessible and operating correctly.

Occasionally, maintenance, technical problems or circumstances outside our control may affect website availability.

We cannot guarantee uninterrupted access to the website.

11. Liability

Nothing in these Terms & Conditions excludes or restricts liability where doing so would be unlawful.

This includes liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, and your statutory consumer rights.

12. Privacy and Personal Information

We process customer information to manage orders, arrange deliveries, communicate with customers and operate our business.

Please refer to our Privacy Policy for further details.

13. Changes to These Terms

We may update these Terms & Conditions when necessary.

The latest version will be published on our website.

Changes will not retrospectively remove rights customers have under an existing contract.

14. Governing Law

These Terms & Conditions are governed by the laws of England and Wales.

Customers retain any mandatory consumer protections and rights that apply to them.

15. Contact Us

If you have questions about these Terms & Conditions, please contact:

WebsOnlineStore
Email: contact@websonlinestore.com